1 reviews | Active since Feb 2017
******* BY VODACOM
<p>VODACOM UPGRADED ONE OF MY NUMBERS WITHOUT MY PERMISION. THEY DID PHONE ME TO ASK WHY I DID NOT UPGRADE UPON WHICH I TOLD THEM I AM GOING TO UPGRADE IN THE FOLLOWING WEEK. WHEN I WENT TO UPGRADE AT A VODACOM STORE, I WAS TOLD THAT VODACOM HAS ALREADY UPGRADED ME ON ONE OF THE NUMBERS WITH ONE GIG AND NO DEVICE? I WAS PLANNING ON UPGRADING MY TABLET TO A P9 DEVICE AND UPGRADED THE SECOND NUMBER TO A SAMSUNG A5. I HAVE PHONED THEM MANY THIMES TO RECTIFY THIS MATTER BUT WITH NO SUCCES. THEY SAY THEY WILL CANCEL IT BUT THEY DON'T RESPOND AT ALL. EVERY TIME I PHONE VODACOM YOU SPEAK TO A NEW PERSON. </p> <p>THE PROBLEM- I AM PAYING A DEVICE FOR THE NEXT TWO YEARS WHICH IS NOW THREE YEARS OLD AND VERY OUTDATED. BY THE TIME I AM DONE WITH THAT CONTRACT (WHICH I HAVE NOT SIGNED FOR OR GAVE PERMISSION FOR) THE TABLET WILL BE 5 YEARS OLD. THEY UPGRADED ME WITHOUT MY PERMISION. I CAN'T GET A NEW DEVICE UNLESS I TAKE OUT A NEW CONTRACT WHICH WAS NOT IN MY BUDGET. I CALL THAT VERY DISHONEST AND NOT ACCEPTABLE AT ALL.</p> <p> </p> <p>THEIR SERVICE IS TERRIBLE!!</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Shani,
I was unable to reach you on your contact number and feedback was provided via email.
Regards,
Cassandra
Best regards,
Dear Shani,
I was unable to reach you on your contact number and feedback was provided via email.
Regards,
Cassandra
Best regards,
Thank you
BUT
Problem still not solved.
I went to the Vodacom shop in Pick n Pay Mall in Mokopane today 1 March 2017 and I still can not upgrade. On the system that it still does not giv e the option to upgrade nr: **********
Thank you
BUT
Problem still not solved.
I went to the Vodacom shop in Pick n Pay Mall in Mokopane today 1 March 2017 and I still can not upgrade. On the system that it still does not giv e the option to upgrade nr: **********
Thank you
BUT
Problem still not solved.
I went to the Vodacom shop in Pick n Pay Mall in Mokopane today 1 March 2017 and I still can not upgrade. On the system it still does not giv e the option to upgrade.
Thank you
BUT
Problem still not solved.
I went to the Vodacom shop in Pick n Pay Mall in Mokopane today 1 March 2017 and I still can not upgrade. On the system it still does not giv e the option to upgrade.
IF I REPLY ON YOUR E-MAIL IT DOES NOT RESPOND.
THE LADY TRYING TO HELP ME IS FEROZA AT THE CHATZ VODACOM OUTLET.
IF YOU CAN KINDLY CONTACT HER AT **********
MANY THANKS
IF I REPLY ON YOUR E-MAIL IT DOES NOT RESPOND.
THE LADY TRYING TO HELP ME IS FEROZA AT THE CHATZ VODACOM OUTLET.
IF YOU CAN KINDLY CONTACT HER AT **********
MANY THANKS
THE TELEPHONE NUMBER WITH THE PROBLEM IS **********
THE TELEPHONE NUMBER WITH THE PROBLEM IS **********
Thank you for the feedback but Problem still not solved!!
Why can vodacom have the option on their side for me to upgrade but the store manager from the vodacom shop do not have the option on her system?
I PREFER NOT to speak on the telephone with an agent because then I have the same problem all over again. I want to upgrade at a store where I can choose my options.
I am still paying an old contract and still can not upgrade unless I take out a new contract. Back to square one.
I am still very unhappy because according to legal advise it is ***** from Vodacom to upgrade me online and without permission.
Thank you for the feedback but Problem still not solved!!
Why can vodacom have the option on their side for me to upgrade but the store manager from the vodacom shop do not have the option on her system?
I PREFER NOT to speak on the telephone with an agent because then I have the same problem all over again. I want to upgrade at a store where I can choose my options.
I am still paying an old contract and still can not upgrade unless I take out a new contract. Back to square one.
I am still very unhappy because according to legal advise it is ***** from Vodacom to upgrade me online and without permission.
today is 6 March and still no progress.
I went to the Chatz Vodacom shop today 6 March 2017 in Mokopane Mall and they are trying to help me but still on the system we can not get the optiom to upgrade.
You keep on saying on your side we can opgrade but I still could not upgrade on ********** today.
Can you please contact Feroza again at ********** or me at **********
today is 6 March and still no progress.
I went to the Chatz Vodacom shop today 6 March 2017 in Mokopane Mall and they are trying to help me but still on the system we can not get the optiom to upgrade.
You keep on saying on your side we can opgrade but I still could not upgrade on ********** today.
Can you please contact Feroza again at ********** or me at **********
Today is 6 March and still no progress. This upgrade without my permission was done early in February. After spending hours on the telephone- Vodacom could not solve my problem.
I went to the Chatz Vodacom shop today 6 March 2017 in Mokopane Mall and they are trying to help me but still on the system we can not get the option to upgrade.
You keep on saying on your side we can upgrade but I still could not upgrade on ********** today.
Can you please contact Feroza again at ********** or me at ********** so that we can solve this problem.
Many thanks
Today is 6 March and still no progress. This upgrade without my permission was done early in February. After spending hours on the telephone- Vodacom could not solve my problem.
I went to the Chatz Vodacom shop today 6 March 2017 in Mokopane Mall and they are trying to help me but still on the system we can not get the option to upgrade.
You keep on saying on your side we can upgrade but I still could not upgrade on ********** today.
Can you please contact Feroza again at ********** or me at ********** so that we can solve this problem.
Many thanks
Today is 6 March and still no progress. This upgrade without my permission was done early in February. After spending hours on the telephone- Vodacom could not solve my problem.
I went to the Chatz Vodacom shop today 6 March 2017 in Mokopane Mall and they are trying to help me but still on the system we can not get the option to upgrade.
You keep on saying on your side we can upgrade but I still could not upgrade on ********** today.
Can you please contact Feroza again at ********** or me at ********** so that we can solve this problem.
Many thanks
Today is 6 March and still no progress. This upgrade without my permission was done early in February. After spending hours on the telephone- Vodacom could not solve my problem.
I went to the Chatz Vodacom shop today 6 March 2017 in Mokopane Mall and they are trying to help me but still on the system we can not get the option to upgrade.
You keep on saying on your side we can upgrade but I still could not upgrade on ********** today.
Can you please contact Feroza again at ********** or me at ********** so that we can solve this problem.
Many thanks