Treating loyal customers *********ly

If zero stars was an option then that's what you would get.

I have been a client of Vodacom for many many years. I have a number of contracts with you and have always paid my account. A few months ago (I think Feb) i had a consultant call me and tell me 3 of my contracts were able to upgraded but i didn't want to upgrade them so she advised that she would migrate them and the monthly installments for each would reduce drastically. I agreed. when i received my next statement it was the complete opposite, everything went UP!!! I called in to complain and asked that the migrations be reversed immediately. It then went through to investigation and was found that the consultant had in fact misrepresented the opportunity and i was duped into taking a longer term contract that cost more. "Apparently" this was reversed. Not sure though because someone called apologising, said they would call me back and since then i have heard nothing. The reference number for all of this was SR no: 258048. May i also remind you that this entire situation is ***** on your part.

My account then gets blocked in the first week of April because Vodacom does not debit me although i changed my banking details and did a debit order switch at the bank directly. I make a manual payment and everything unblocked again - This only happened more than 24 hours later.

Today my daughter calls me to tell me her phone has been blocked YET AGAIN. I call in and was placed on hold for quite some time before the agent told me that apparently there are system errors and lots of accounts have been blocked right now in error. THAT IS NOT MY PROBLEM!!! You people clearly have issues, from staff to systems, you name it. I get told that it should be unblocked before close of business today. I rely on these phones as its the only way my kids get to communicate with me when they are done with school etc and my eldest daughter uses her phone for work purposes. It's actually just disgusting that this is how you treat your customers. Take advantage of those that have been loyal and who bay their bills. I will not be upgrading any more contracts going forward but rather cancelling them as they come to term. I am done with Vodacom!