Treating Customers Unfairly

I am posting this again because they **** and said they'll get back to me, next thing I know I received a response saying my query has been completed. By who?

So I've been doubting my thoughts on and about a certain practice that Vodacom has been subjecting their loyal customers to for quite sometime because I never had proof. I have bought minutes in the past like recently, I would be told I have night shift minutes as well as anytime minutes. On very rare occasions that you would find me using night shift minutes but at the time I want to use it my phone would either chow my airtime or my anytime minutes. I don't understand why the company can be so unfair *********** their loyal customers. I bought anytime minutes after buying airtime 2 days ago so this morning it happened that I had to make a call during night shift. Instead of my night shift minutes being exhausted, it's my anytime minutes that are being used up. So o decided to call in and spoke to a Neo whom I stated my case to and I was told they will send me airtime at the end of the call to help me buy the incorrectly billed minutes from my number. I waited since 10:30am till around 14:44 where I called again to find out what's happening. I spoke to a rude Vanessa who kept jumping into my throat everytime I try to explain what I've been told until I said I wanted to speak to a manager. She then told me that I was going to be told the same thing that she just told me. I said it's fine because I was tired of hearing her lack of listening s****. I was put on hold then after a minute she came back telling me that the manager is on another call and I should wait to be called back. I buy airtime and minutes on my number almost everyday and sometimes they expire without me having used them so the 1 rare occasion that I need to use them they're not available to myself. How is this fair? How do you expect me as a loyal customer of Vodacom to stay with you guys when you are treating your customers like trash. I need an explanation for all the trouble I need to go through trying to resolve 1 small thing and being told different stories. I also need to know why only some of your consultant seem to have gotten training in listening and others don't. Lastly I need to know if my airtime has again gone to waste and no one is willing to replace it so I know what to do with myself. If I don't get a response in the next 24 hours, I will take it that Vodacom does not give a toss about customers like myself because this has happened before and I let it go because I thought I may have used the minutes unaware.

Dear Customer, Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dc

Utter lies!