Treating customer unfairly

<p>On the 4th of April I contacted Vodacom to do a package upgrade after I received a bill for over R12 000. I spoke to a consultant who gave me the different options as well as two different handset options. Today when I went in to do the upgrade, they tell me that I can't because I'm not due for an upgrade. How can the consultant give me a quote,</p> <p>phone me back three times to conclude the deal and ask for a delivery address if I'm not allowed to do a handset and package upgrade? They should have told me at the beginning of the call that I can do a migrate only and that I can't get a handset. When I tried to call the manager, the call got drop many times and I was put on hold for extended periods. I want this matter sorted out asap. Natania Cory </p>