treating customer fairly??

<p>I have no words as to the poor service I received from you over the past 2 months.The agents in your call centre try their best to work with a broken,slow system that seems to be offline as much as my phone has been for the last month!!your training of agents is pathetic..sending out sms's for clients to phone into a call centre already under constraints - about the soft lock credit bar limit... then no one knows how to remove it - or what the intention of this was.. what was the intention?Shame on you, leaving your agents exposed to the public with this broken system - I am sure they are getting abused by public daily- taking the fall for the incompetence of management. A simple upgrade turned into a billing nightmare - If my account limit is R2000 which you have soft locked me every day- then how does it happen that you take a debit order from my bank for R2500?? this was never agreed or mandated by me. A billing mistake in your system that charges me for a phone when I ordered a package. A package that is not what I wanted - and now is more expensive. An IVR system that keeps looping me into customer services even when I phone accounts. I cannot begin to describe the irretation towards the incompetence of your management - people who are supposed to review systems before implimenting. Do you understand the black hole which is your IVR? DO you pride yourself in treating the customer fairly as you have failled. I want a senior person to contact me so that this relationship can be restored. I have emailed vodacom twice - hours on the phone, two hello peter queries later - still no resolution</p>