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Doline O

1 reviews | Active since Sept 2016

30 Dec 2020, 10:12

TREATED VERY BADLY

I went to Vodacom Centurion Mall to transfer my 1 cellphone to my son. We were refused entrance together. Was informed this is "VODACOM RULES FROM HEAD OFFICE". We left as no one will treat me like this. There was only 3 clients in the store and about 8 consultants. Was informed by firstly Tim and then Francois about VODACOM RULES. We left as I am going to take my business elsewhere after being a client of Vodacom for 23 years. After browsing at other service providers for brochures we passed Vodacom and 3 staff members of Vodacom entered the store closely together with 1 staff member (a lady) whose mask was below her chin. Other service providers will welcome me with open arms for new business.

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Replies (4)
Vodacom
Vodacom's reply30 Dec 2020, 10:37
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

DO
Doline O's update30 Dec 2020, 14:08
Reviewer Update
I just want to know when will I get feedback or whether I need to give my month's notice now to cancel the contract for both phones?
DO
Doline O's update01 Jan 2021, 16:47
Reviewer Update
Can someone having the decency to contact me. Vodacom did not resolve my complaint. They are ignoring me.
Vodacom
Vodacom's reply05 Jan 2021, 10:53
Official
Dear Doline Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the discussion, you will revert to a different Vodacom shop to do the transfer of ownership.
We do apologise for the inconvenience caused.  Regards Vodacom Consumer Website Team

Best regards,