treated unprofessionally

Item: Vodacom
Rating: 1
Author: Ecclesias M

I felt belittled and disrespected by a Vodacom consultant simply because I requested to cancel a contract that I had taken out. As a customer, I expected to be treated with professionalism and respect, regardless of my decision.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Sept 2026, 07:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply02 Sept 2026, 07:24

Official

Best regards,

Vodacom's replyOfficial

03 Sept 2026, 18:30

Thank you for taking our Call Ecclessias.

We are glad to hear that there has been movement on your query and that you've received the necessary assistance for contract cancellation.

We wish you a great week further.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply03 Sept 2026, 18:30

Official

Best regards,

treated unprofessionally

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