Treated like a number by Arrogant "VODACON!!"

<p>So I decided to go online and upgrade my phones which has now become a nightmare!! I decided to change one of my secondary numbers to a Flexi 110 contract only for vodacom to downgrade my primary cell number (as of 01/01/2017) which I rely on for business purposes as I can make calls, emails, etc without the inconvenience of having to continuesly buy airtime!! I then went over to to vodaworld customer care centre (the cheek to call it customer care!!) to resolve the mess up only to be told I have to come back to them on the 09 of Jan as they could not help me giving me the usual vodacom jargin of back office sales dep not being available as they are all away on holiday and the only ones to resolve such complicated issues (which blew my mind as Vodacom found it very easy to downgrade me at a touch of a button so to speak but in order to reverse the contract it would require a f$#*en intergalactic IT Tech team to resolve such a scientific mathematical problem of reversing my status. The staff member that helped me admitted it was a bad idea to go online and he advised me that he logged it gave me a reference number that was it...I returned on the Monday morning of the 9 Jan with the expectation of this nightmare been resolved swiftly, (wow was I the fool!) after waiting forever and a day at Customer Care Centre (LMFAO!! Customer Care! more like a Government Office!) and witnessing how the staff count went from 19 staff strong on duty (not to mention the very irrate vulgar customer at the time swearing her head off for **** service) down to about 8 as the time on the clock headed for 12, I was finally called up and handed in the reference number to the lady who assisted me by calling in to the technical back office (Vodacom Jargin), spoke to a guy named Clint. He told me that it should take 7-14 days for somebody to call me (must be the intergalactic tech team) He said as he sees on the system its been 7 days already and somebody should of called however I should give it a day or so and somebody will call!.....Clearly Vodacom are to arrogant to provide Little ME with the services that they "Bragg" about in spite of the fact that I have been a customer with vodacom for about 10 years which clearly means I'm just another number to them and not a valued customer in spite of the fact that I too am a service provider in my Industry and with that being said would never think of treating my Customer/Client base with such disrespectful disregard for their needs as they are paying for the Services that I take pride in providing at the end of the day. VODACON!! is what you are as a leading South African Telecommunications Company...Best part is no phone was even delivered!! for the upgrade and I will not even be re-imbersed for all the data and airtime!! Greedy Arrogant *******s!!</p>