Treated like a common ********

I am outraged at the way I have been treated by Vodacom bedfordview, to the extent that they made me feel like a common ********. have been a loyal customer for over a decade and paying over R2500 for contracts, but the way that they have treated me and threatening to charge me extra fees is ridiculous. All this because of a mistake they made with my upgrade and lack of communication between the online upgrades and store. The only person that understood and helped me was the customer service lady and even she agreed that the store sales lady was wrong. I will not have a service provider treat me like this and trust me once my contracts end I am moving my business.