Treasure this Lady!

I want to give a huge shoutout to the call centre lady for helping me recover from the attack of several ********* who attempted to commit ***** against me‎.

I was in such a state when I learned that Vodacom sales assistants and their managers at a store somewhere in Jo'burg, decided to process a sim swop on my name and number (Cape Town), without properly validating/authenticating the details‎. They plainly submitted the sim swop with the falsified ID book and bank details and proceeded to initiate the sim swop. No call to my number to see if I ordered this. Total ignorance for the fact that I live in Cape Town and that a sim swop in Jo'burg should send huge red flags! This alarmed me that the staff was in on this ******** act. As far as I know, no steps have been taken to bring these ********** to book.

Nevertheless, I now want to concentrate on the excellent service I received from Vodacom Call Centre. This very special call centre lady, helped me to cancel the entire process and reverse the damages. In record time I might add!‎ I am sure she could hear the panic in my voice knowing that my identity has been hijacked, my IDbook was falsified and my bank details are all at the mercy of a bunch of *********.

‎Kholo (ms Neliswa Tom) from the Vodacom Client Call Centre...........THANK YOU, THANK YOU, THANK YOU!!!!!!! You are my superhero!!!! You are absolute gold!!! I hope that Vodacom appreciates you because your work ethic, your integrity and your fine manners......is what won me back over to Vodacom's side. You were patient with me.......you calmed me.......you were friendly and professional.......you were kind- and warmhearted..........and I wish I could successfully describe my gratefulness to you for the way you helped me yesterday. Please know that you are so appreciated. Thank you for your extremely swift reaction and immediate response with my case and your speedy feedback and results when you cancelled and reversed everything. Thank you for also restoring my signal.......a side-issue I was struggling with the entire week after the whole mess with airtime+data dissapeared this past Monday. Thank you Lady Kholo, Neliswa Tom.‎ I wish you knew how you saved me. I don't have the word to express my gratitude.............THANK YOU xx