Travel Data *****

Item: Vodacom
Rating: 1
Author: Gabriela F

On the App you can activate travel data when going abroad, but the button for deactivate is not working. In the store i was told it is s bug they know, but dint fix it. I wonder if they don’t fix it because they can get lots of money when data are automatically loaded. When driving in Kruger you suddenly get unnecessary travel data because you are close to Mozambique. This is ***** and the app must be fixed by Vodacom.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

05 Sept 2025, 14:20

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply05 Sept 2025, 14:20

Official

Best regards,

Vodacom's replyOfficial

09 Sept 2025, 11:14

Hi Gabriela, thank you for taking our call. As discussed, for escalation to the OPS desk, we’ll need the following:

A screenshot
The time stamp
The relevant MSISDN

Please email these details when the issue next occurs.

At present, the service is not active.
Regards, Vodacom Consumer Website team

Best regards,

Vodacom's reply09 Sept 2025, 11:14

Official

Hi Gabriela, thank you for taking our call. As discussed, for escalation to the OPS desk, we’ll need the following:

A screenshot
The time stamp
The relevant MSISDN

Please email these details when the issue next occurs.

At present, the service is not active.
Regards, Vodacom Consumer Website team

Best regards,

Travel Data *****

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