BS
Bronwen S

1 reviews | Active since Dec 2010

30 Jun 2024, 14:54

Travel bundle to Namibia a waste of time and money

I bought the roaming travel bundle for my holiday in Namibia. Others on our trip bought a Namibian sim card. I was hardly ever able to access the internet except via the accommodation's website, but the person who bought a sim card was consistently online. I paid R300 (R99 each week) and it was almost a complete waste of time (almost because it worked now and then.) My phone showed there was signal, but I could not whatsapp or use Google maps (the most important part.) I did recieve calls and could send SMSes, though. The bundle should have been active as the money was taken from my airtime. My suggestion: buy a sim card from the country you are going to. Travel bundles were a waste of time and money.

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Replies (1)
Vodacom
Vodacom's reply30 Jun 2024, 20:25
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team