Travel Bundle Nor Working and No Support

I bought a travel bundle before travelling abroad. I was told it would automatically activate when I arrived at my destination. It did not. I have been trying to get someone at Vodacom to help me but no one is. When I used the online chat, after a long time, they said they could not help and I needed to contact customer service. Then that same person phoned me at 23h30 last night to check if I had contacted customer service! This afternoon, I tried to phone but got a message to say the number was invalid. I then found a number to request a call back. The person I spoke to is in sales and could not help me. She had to transfer me to customer service. I got a machine and even though I chose an option to speak to a human being, I got the run around with me having to choose option after option, none of which led anywhere. Eventually the machine hung up on me. If Vodacom cannot get its bundle to work and cannot get someone to help me, then refund the money immediately.