traumatic experience

traumatic experience. I am writing to formally lodge a complaint about an unresolved issue concerning a Vodacom account .In November 2022 my personal information, including my identity number, was compromised in an identity theft incident. Following this unfortunate event, I immediately contacted Vodacom to request the closure of my account However, despite my numerous efforts to address this issue with your customer service team, my account has not been closed, and the situation remains unresolved. This delay is causing me significant distress, this account has red flagged my credit score and cannot take any credit I kindly request that Vodacom take immediate action to permanently close the account associated with my identity number. Please also provide me with confirmation of the account closure Please contact me if you might need any information to resolve this issue Reference number: I*** ticket #285478 Thank you