PF
Poppy F

1 reviews | Active since Jun 2017

14 Jun 2017, 15:08

TRASH TRASH TRASH SERVICE RECEIVED FROM VODACOM CELLSURE INSURANCE!!!

<p>My cellphone was meant to have been delivered within 3 - 5 business days - 5 business days later, DOLOLO replacement phone!! i have tirelessly been on the phone trying to find out where my phone is - None of the call agents or the call agent were able to help, instead i was asked to call the delivery company MYSELF AFTER CELLSURE HAD SENT THE INCORRECT DETAILS TO THE DELIVERY COMPANT!!! How the matter has been dealt with is unacceptable (lack of urgency in dealing with the matter)- CONSIDERING THAT I HAVE BEEN WITHOUT A PHONE FOR A WEE****</p> <p> </p> <p>I am in the process of sourcing new insurance quotes as i refuse to tolerate such trash service that i have to pay for on a monthly basis.</p>

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Replies (2)
Vodacom
Vodacom's reply14 Jun 2017, 16:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Jun 2017, 13:09
Official

Dear Poppy Finca,

As discussed, I've advised that I would arrange for our Insurance Team to call you.

Our Insurance Team have advised me that they have been in contact with you.

Regards,

UW