Trash Service

April 25th I had called in the retention department to cancel my contract as I was unhappy, the agreement was to pay R250.00 every month and vocaom started increasing payment buy R2 later to R10 which it was never agreed on. Vodacom debited my account every month via debit order however the debit order did not go through the 23rd of April which I can not understand, as there was enough funds in my account and all my other debit orders had gone through which means the problem could not be the bank. With no communication sent, no calls made to me to tell me about the missed payment or even to try to debit my account again, After THREE MONTHS I start receiving text messages that my account is in arrears and so I then called customer care to enquire as I know my contract has been paid up and cancelled. I thereafter get told my account has been handed over to lawyers, spoke to a lady named Anet which advised that I need to lay a complaint to customer care and she is not customer care. As a customer, a consultant I talk to is not retention but Vodacom therefore I expect accountability to be taken by Vodacom, did not even bother to help at all or go an extra mile. I am extremely agitated by Vodacom, If I had been notified about payments which they have not received in time I would have paid it up as I have been annoyed by them either way and wanted nothing to do with them