Trash product
My fiber connection has been down for almost 24 hours straight. Not one person at Vodacom can tell me why, nor what resolution is available to me in this matter. 3 people in my home work remotely hence depend on a stable internet connection that is paid for consistently, at all times.
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Replies (2)
Vodacom's replyOfficial
11 Jul 2020, 11:28Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jul 2020, 11:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Jul 2020, 13:22Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact and was assisted by our Fibre Support Team.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Jul 2020, 13:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact and was assisted by our Fibre Support Team.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,