Trash network

I’ve been with Vodacom since 2016 . Not that I think I’m a platinum customer , but if you’ve been with a company that long .. without missing a single instalment all they could do as common courtesy is treat you better right ? No not Vodacom, first … a **** happened right under their nose . Internal arrangement I assume . Someone used my name mysteriously to purchase a cellphone . They claim that they were not aware of it . Now I want to cancel my other contracts their consultants are rude towards me everyday sending me back and forth from the store to telephone cancellations. I’m just fed up . I think this needs to escalate.