Trash insurance. So inconveniencing .

I’m so over Vodacom insurance . I asked for recording as one agent sent told me my access is 20% then when pay they say it’s 25% . They told me by the end of the day I will have recording via email , but they did not send it called again the next day , they were now telling me the investigating, which will take 7 days . Called 7 days later and still say they have not finished due to long weekend they will call me the following day , which they did not till today I’m waiting on the call . When I call call centre I’m left on hold until the phone hangs up . I’m so tired . It’s almost a month with out a phone . Now 🥴 .