RL
Refilwe L
1 reviews | Active since Dec 2018
02 Dec 2018, 22:38
Trash
Wow - about R300 in airtime and bundles GONE within a few hours?? That time I don’t even have Instagram, Twitter etc. Kanjani??
Called the complaints line and the following transpired 1) My contract actually expired over a year ago - I have received no notice to that effect, only debit orders going off my account monthly? Oh, and I can only request a cancellation tomorrow morning on a different number? 2) They have no option of stopping internet connectivity when your bundles are depleted - even when you get didn’t get an SMS notification saying that your bundles are finished? 3) They cannot tell you how your bundles were depleted, you have to go into a branch to find out??
Why do you even have a complaints line? This was by far THE MOST DISAPPOINTING encounter that I’ve had with Vodacom - there have been many trash moments before but THIS ONE, TODAY - takes the cup hands down!!
THIS IS GOING TO BE MY FAVORITE CANCELLATION REQUEST!! I cannot wait to be done with Vodacom once and for all.
300 bucks gone, just lik that? Come on guys. Do better.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
03 Dec 2018, 14:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2018, 14:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Dec 2018, 07:54Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply04 Dec 2018, 07:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly. Regards Consumer Website Team(SA)
Best regards,