TS
Tania S

1 reviews | Active since Oct 2016

06 Oct 2016, 09:19

Trapped by Vodacom

<p>My contract with Vodacom ended in February and went onto Pay-as-you-go. Since then I have tried to port to different networks on 8 separate occasions and each time I have been barred from leaving the Vodacom network. Both Vodacom and the other networks that I try port to agree the problem lies on Vodacom's side, however, even though I have repeatedly asked for help with this problem, I have still not been able to port. Staff just say they don'know what the problem is and leave it at that. Apparently once you join Vodacom it is for life!</p>

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Vodacom
Vodacom's reply06 Oct 2016, 09:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

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