1 reviews | Active since Nov 2016
Trapped
<p>I have been trying for the last week to contact vodacom to cancel me contract. I hold on the phone for hours just to transfered from 1 department to another. and then have the call dropped and have to call again and hold some more. I was told that someone would contact me to do the cancellation due to their system being down last friday and guess what nothing happened. This pathetic and ridiculous all I want is to simply cancel a contract that expired in April already.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Now my whole contract is being cancelled, I recieved the a premature cancellation quote. What the hell is going on here. I wanted my device (samsung tablet) whih expired not my whole contract which includes my smartphone.
I recieved a call but was unable to answer and then got an email from Cassanda who requested my details and requested that I be contacted but that has not happened and I tryed calling the rententions department again and I was holding for another 20mins.
I need some1 to call me asap on ********** 691
I want this sorted today
Now my whole contract is being cancelled, I recieved the a premature cancellation quote. What the hell is going on here. I wanted my device (samsung tablet) whih expired not my whole contract which includes my smartphone.
I recieved a call but was unable to answer and then got an email from Cassanda who requested my details and requested that I be contacted but that has not happened and I tryed calling the rententions department again and I was holding for another 20mins.
I need some1 to call me asap on ********** 691
I want this sorted today
Thanks Progress Maseko, at the cancellation department you are amazing.
He helped me fix everything and change to a cheaper package. The 5 star rating is for him not Vodacom.
Thanks Progress Maseko, at the cancellation department you are amazing.
He helped me fix everything and change to a cheaper package. The 5 star rating is for him not Vodacom.