Transparency

Dear Hello Peter, Please note that although Vodacom has responded to me I still feel that the issue at hand was not resolved. No one saw it fit to call and try to go through the invoices sent to me even after back and forth emails that said I was not in agreement with the amounts reflected on the invoice. When I signed up for the upgrade the consultant at Vodacom Menlyn assured me that I will be paying less the R700 for the Smart S plus top up contract I was taking. His the one who suggested this option for me and showed it to me on his laptop screen before printing out the contract. When the contract came and it reflected R938, I asked him why it said R938 and he underlined the R659 reflected on the contract and said that my invoices would reflect the R659 as of September. I told Cassandra that I would remember to carry the copy to work and scan it to her, I would not be going through all this if I indeed was aware that yes I agreed to paying R938. I would not even have agreed to the contract as I do not afford paying that much money for a contract and I would have stuck to the S plus option with a capped R100 limit of the same phone at R650 pm. I'm sorry but if this is the case I would like to reverse the contract as I feel *******.

Dear Hello Peter, Please note that even after sending proof to Vodacom that the contract I signed stated that I will be paying R659 pm and that my balance on my previous contract is R0.00 they still insist that I pay an amount I did not agree to and no one has the decency to call me to try and explain how they got to those amounts all they do is send emails.