JR
Jessica R
1 reviews | Active since Mar 2018
22 Sept 2019, 13:17
Transfered airtime to wrong number
Good day vodacom. I mistakenly transfered airtime to a wrong number to the value of R100. I was told by one of the agents to call the person and tell them to send my airtime back? Seriously how can I be asked to do that? As no one would willingly send back free airtime. Is there absolutely no measures in place to assist with such a situation?
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Vodacom's replyOfficial
22 Sept 2019, 20:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Sept 2019, 20:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JR
Jessica R's updateReviewer Update
27 Sept 2019, 15:30Thank you vodacom for resolving this issue
JR
Jessica R's update27 Sept 2019, 15:30
Reviewer Update
Thank you vodacom for resolving this issue