Transfer request > Partially approved

Good day,

We've been trying to transfer my cell number to my own name (i.e. create a new account) since April 2019, when we upgraded the contract. So, since I was involved in ANOTHER **** where Telkom incorrectly blacklisted me; I've went to ICASA who has revoked the incorrect blacklist, I was not able to do the transfer at all.

We've waited several months to do the transfer. We've provided ALL the necessary information (3 month's bank statements), and yet now I get a PARTIAL APPROVED answer? Should I bring back my phone in a BOX so that you can transfer my SIM only?

Please assist! It is frustrating to struggle with these problems when I was never in the wrong! I'm willing to send ALL information to assure that nothing was my fault!