TRANSFER OF PHONE NOT DONE

For many years I have had a contract in my name for my son.<br> The upgrade was due so we went to Vodacom Bayside to sort out putting the phone in my sons name.<br> ALL paper work was completed, bank statements supp****, proof of residence etc and the package was adjusted to suit his needs. The end of September the payment went off my account which I was aware of as it needed a month to be sorted. This month I am now hit with a R1950 bill. On going to the branch and querying what is going on, they politely told me the contract was declined? NOT ONE person had the decency to pick up a phone and tell us or explain WHY. He is not black listed, this is his first account, been working for 2 years now, earns a salary. NO ONE can or will tell me what the heck is going on. Call center is just as useless. The contract would have been cancelled if it was not going into his name. But we were told in store it is 100% fine. Now what? Next step, Consumer complaints commission?