Transfer of ownerships a nightmare
<p>Thanks to Vodacom . Such a nightmare to have 4 numbers transferred from a deceaseds account to an active account.</p> <p>Not only does one have to pay a transfer fee for every number , but the service recieved in return is useless.</p> <p>Endless calls , and store visits - at the end a month of running around and downtime on contracts.</p> <p>Do I get compensated ?</p> <p>Thank you Vodacom</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We apologise for the inconvenience caused. We have escalated your complaint to the manager for assistance and feedback.
Regards
RoderiqueLategan
Dear Customer
We apologise for the inconvenience caused. We have escalated your complaint to the manager for assistance and feedback.
Regards
RoderiqueLategan
Dear Customer
As per the feedback received from the store, their office has attended to your query.
Regards
RoderiqueLategan
Dear Customer
As per the feedback received from the store, their office has attended to your query.
Regards
RoderiqueLategan
Dear Roderique Lategan / Vodacom
Obviously Vodacom has not attended to this query correctly .
Ideally instead of typing a hap hazard response you would have called me as stated to see if I as the customer is satisfied and that the problem is resolved .
I find it rather frustrating that i need to use this platform to get attention.
I have made several calls , and several store visits .
Please note that the problem cannot be resolved at store level as the problem first has not been actioned at headoffice retentions.
So please investigate further and resolve this ongoing system issue you have where no one cares to action out requests in the system.
My billings are in a mess , and I am tired of paying an incorrect account furthermore to be penalised with penalties.
Regards ,
Dear Roderique Lategan / Vodacom
Obviously Vodacom has not attended to this query correctly .
Ideally instead of typing a hap hazard response you would have called me as stated to see if I as the customer is satisfied and that the problem is resolved .
I find it rather frustrating that i need to use this platform to get attention.
I have made several calls , and several store visits .
Please note that the problem cannot be resolved at store level as the problem first has not been actioned at headoffice retentions.
So please investigate further and resolve this ongoing system issue you have where no one cares to action out requests in the system.
My billings are in a mess , and I am tired of paying an incorrect account furthermore to be penalised with penalties.
Regards ,