Transfer of ownership taking long & no updates

I have submitted a transfer request to transfer the fibre product from my sister to myself. And no matter how many times I've asked for an update it's always the same story. It will get done when it gets done. It's starting to become ridiculous as I want to upgrade my fibre product as well and can only imagine how long that's going to take if a transfer of ownership is taking this long...

I wish there was another fibre provider in my area then I would definitely go with them instead of waiting in this limbo period and dreading the upgrade I want to do.