Transfer of Ownership on an Account of a Deseased

So my mom had a contract for me which i was paying for & Am still paying for it, July 2015 she passed on & i called customer care to get it sorted as i wanted to continue with the contract cause im using the number,was advised2 go 2 a walk in i did at WESTGATE & was told my score is low i need the legal team called on the 29 Aug spoke 2 Silindile Khanyile advised the transfer of ownership can be done & as long as the account is being paid for it will NOT BE SOFT LOCKED!Ref A6-XKCW-K4WQ I should send Docs & the remainder months of the contract will be under my name as I wanted PAYING VIA DEBIT ORDER FOR IT STILL!. I was sent from pillar to post call center agents hanging up others transferring me to acquisition, Jacob Mojwape on the 18 Nov sent me back to the walk in of which again I explained to him I had been there in August! .LEBOGANG MOHLANKE was so relevant she gave me email addresses to send to hence you are now responding. The Ref is EC-0XPA-3OF28R POOR CUSTOMER SERVICE! JUSTICE KWALU refused to transfer me to LEGAL.GUGU was so professional & transferd me to BONGANI HLONGOLO listened to my frustration& LEGAL guy KATLEGO MOSUME who hung up and refused 4 ME 2 SPEAK 2 SUPERVISOR