Transfer of ownership nightmare

Our company has been trying to process the change of ownership for two vodacom business lines for close on a year now and the service that we've received has been beyond appalling. We have had a number of false starts with various Vodacom agents asking us to use incorrect form or to supply information in the wrong format. The current process, which is the third time we've attempted this transfer has been ongoing since mid May. Responses from Vodacom agents have been unacceptably slow to the point that the documentation that we've supp**** has become out of date in the process. We are now at the point of considering simply abandoning this process and moving to another service provider.