Transfer of Ownership, Bad Service and Turn Around Time - Vodacom Shop at Vodaworld

<p>As a loyal customer to the service provider, I must inform all those that are considering using Vodacom Shop at Vodaworld to refrain from asking for assistance from a particular consultant. Her name is Bongiwe and it began with a simple transfer of ownership that needed to be completed. The first contact was made at the begining of July. 2016. I submitted all supporting documents required and awaited response. It was brought to my attention that there was an issue and needed to be escalated to someone higher and that it needed to be corrected first before the transfer was completed. Later that same month on the 27th July I walked into the store to follow up on the progress to find that the wrong email was given to Bongiwe. She did assist by calling customer care and retrieving the correct e mail address although whilst doing this I was interupted by a fellow colleague of hers about a dress that she needed to purchase and showed no interest in my problem. She then issued a reference no. and requested "me" to follow up regarding the transfer. I still have not received any information regarding this issue and not a call or message to state that she or vodacom are working on the matter. I called in after 2weeks with no response to get the assurance of the switchboard and admin clerk Nisha that i will be called by Bongiwe by end of business today 17.08.16. Your guess is better than mine, they still have'nt called. Totally disgusted with the level of service and customer interaction. Vodacom store at Vodaworld should look their HR processes more intensely as the calibre of employees and their priorties for the company is bringing the Brand into disrepute.</p>