transfer of ownership

<p>i struggle to transfer my contract from my husbands name to my name. we did the paper work at the branch in mimosa mall Bloemfontein this was 3 weeks ago so that the upgrade can be done i receive excellent service from the guy at the branch but this is where it stops apparently the are using a new system and the guy (juan) did capture everything on his side and he logged calls to ask about the prosess but he nor me receive any feedback from there. i did phone the call centre just to be informed that they wont be able to assist as the branch must call their trade partner as the need to sort this out, the phone i do have is giving me a lot of trouble and thats why i need this sorted asap and cant wait for the contract to end and move to another provider as i need my phone for work and now i'm unable to answer calls as my phone is not working properly, i'm unhappy that me the customer must wait for them to sort out their system problems</p>