Transfer of ownership

Considering the fact that I only want to do a transfer of ownership, i cannot understand how after THREE MONTHS I am still being advised differently and my request is so impossible?<br> <br> First of all Duanne at Irene branch took our completed forms and advised he needs to contact head office for assistance, and after TWO WEEKS and after numerous requests I was forced to go into the branch and ask for an update, since my calls to the branch are being ignored. Just to hear how \sorry\" he is it cannot be done he cannot even explain why.<br> <br> I went to the Centurion branch hoping they would be more sufficient, only to hear the number I want to transfer was updated to the new system and the owner of the other contract I want to transfer to is still on the old system, and it can take up to a year for this to be updated? <br> <br> Being forced i contacted an internal employee asking for guidance aa I fail to understand HOW customer service can be so poor? I was informed the requested number needs to be transferred to the old system and referred to acquisitions.<br> <br> After going to a branch once again, I was informed this cannot be done?<br> <br> PLEASE REFER ME TO A PERSON WHO WANTS TO ASSIST A CUSTOMER!!!"