tT
tsheninepfu T

1 reviews | Active since Jan 2017

16 Jan 2017, 21:25

Transfer of my prepaid to a contract

<p>I have been using my vodacom number as a prepaid number since 2012, only last year I tried to transfer airtime and the system wouldn't allow me, I then called vodacom to findout what was the problem, it was then explained to me that my phone number is under a contract with RMCS, which I was not aware and I never entered into any contract with such a company, I was then told to call some 086 number to have my number removed from contract, which I did three times, up to date nothin has changed and vodacom does not wanna help me on this whereas I have explained that I never enter into any contract with RMCS, I need help regarding my number as soon as possible </p>

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Replies (1)
Vodacom
Vodacom's reply17 Jan 2017, 07:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team