Transfer of Fibre Line

I requested a transfer of my fibre line on the 28th November 2024, in mid December a person contracted to vodacom came with the router etc, he then said the line outside was dead and he would need to get the maintenance team from vodacom to come out and fix it. I call ever day and nobody can give me an update as to what is happening as maintenance has not responded. I paid for December with no fibre and now it is almost the end of January and i will be paying again with still no fibre. when i call they say they sorry and will escalate the escalation, i ask to speak to managers and they can't put me through, i request a call back and i hear nothing. If i want to cancel and go somewhere else I need to give a months notice so I am tied to them with no resolution. HELP !!!!!!!!!!! I can't do this anymore