Transfer of deceased family members account to me not done.

Father passed away recently so I went to Vodacom Centurion Mall to transfer his account/numbers to me late Jan early Feb, went there on Sunday to see if everything's fine, turns out they didn't do anything, debit orders and 2 of the 4 numbers that were meant to be put on pay as you go wasn't done, then waited almost an hour for Hendrik who handled everything to see what's going on and was then told to go have a coffee or something cause he's busy with someone else and something about the system was messed up or some such, we couldn't wait and left hoping they'll sort it out, now this morning it looks like all the numbers were suspended, hows that for sorting things out.....