Transfer of debt after submitting legal documents to Vodacom

We have been struggling the past 5 years to transfer debt and the negative legal ITC implication to my ex-spouse. Numerous submissions of the settlement agreement have been submitted however, Vodacom, being Vodacom we all know, simply ignores your requests.

We are now taking legal action and have submitted this to the cellular ombudsman, hopefully, some sort of light to this vodacom darkness will transpire. Lets remain hopeful.... surely after 5 years someone needs to wake up