kK
keatonlukeparker K

1 reviews | Active since Apr 2017

21 Oct 2020, 14:55

Transfer of contract ownership *****

Vodacom ***** Ref: EC-1YII-4KCX32

Before leaving to work abroad I transferred my contract over to another Vodacom customer in December 2019. We both of us signed and the branch manager at the Liberty Mall branch countersigned this. A few months later I am still getting bills stating outstanding amounts due and another 5 or so contract taken out in my name. I have not been in the country so who signed for these contracts and why are they in my name??? I opened a ***** dispute to which they said I took the contracts out? How and why would I do this being over the other side of the world. Now to this date it shows that I owe R30k somewhat over 10 months and my credit score has dropped. If I were to ever come back to the country Vodacom has singlehandedly ruined my credit and made it look as if I have not paid accounts (disregarding the 15 years of payments I paid previous to this). I will settle no less than if disciplinary action is taken against both the person who took the accounts out in my name acting as me and the branch manager for allowing this.

HORRIFYING from Vodacom.

0
Replies (2)
Vodacom
Vodacom's reply22 Oct 2020, 07:17
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
kK
keatonlukeparker K's update23 Dec 2020, 17:48
Reviewer Update
This query has not been resolved as per your response, as the transfer of account has not gone through.