Transfer of contacts etc

My wife upgraded online. We decided to go to Vodacom at Middelburg Mall to transfer the contacts ,photos etc.to the new device from where I were rudely informed that there will be a cost involved. Reason being that we didn't upgrade in store. This for me is unacceptable due to the fact that I was dealing with the same brand. The fact that the Vodacom care centre footprint is limited across country one would think that the Vodacom outlets will breach the gap. The call centre services is also none existence. *********** staff who cut the phone if the complaint is beyond their scope or if they need to apply their mind. World class service is none existing within the Vodacom group. It's all about the money ,cause nothing is free within the group . It's seems that Vodacom is not transparent as no poster /sign reflect in store regards to charges for any services to be rendered (after sales service etc ). With this frustration I'm opting to move to another service provider,where service is a priority. It's no use that Vodacom is leading network coverage ,but is lacking in customer service.