Transfer of Business Ownership of Contract

I wrote the review below to which I did receive a telephone call on the 9 December 2022 from a Vodacom representative advising that he would follow up with the branch concerned and get back to me. Well today is the 28 December 2022 and I have not received any further communication from Vodacom nor has my issue been resolved. Such incredibly bad service from Vodacom. Transfer of Business Ownership of Contract We app**** in July 2022 for a transfer of business ownership of our contract from one CC to another. To date the transfer has not gone through, nearly 5 months of waiting which is totally unacceptable. We are wanting to close our bank account of the old CC but cannot do so until such time as the transfer has taken place or we are furnished with Vodacom banking details for an EFT payment until transfer of ownership takes place. We have requested banking details but to date, have not received same. Such bad service and no response to emails sent to the branch we are dealing with.