Transfer of Business Ownership of Contract

We app**** in July 2022 for a transfer of business ownership of our contract from one CC to another. To date the transfer has not gone through, nearly 5 months of waiting which is totally unacceptable. We are wanting to close our bank account of the old CC but cannot do so until such time as the transfer has taken place or we are furnished with Vodacom banking details for an EFT payment until transfer of ownership takes place. We have requested banking details but to date, have not received same. Such bad service and no response to emails sent to the branch we are dealing with.