Transfer from Personal to Business account

Item: Vodacom
Rating: 1
Author: Dewet B

I currently a personal account with Vodacom. I wanted to create a business account and transfer my number to that business account, but after 5 weeks the request has not been processed.

Customer care states that I should be assisted by the branch and there is nothing that they can do.

The branch states that they have submitted the application and that there is nothing that they can do.

I have not received any positive feedback so far.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

14 Mar 2018, 13:20

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply14 Mar 2018, 13:20

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Dewet B's updateReviewer Update

23 Mar 2018, 13:03

A consultant contacted me on Monday. It is 5 days later and the issue has not been resolved.

Dewet B's update23 Mar 2018, 13:03

Reviewer Update

A consultant contacted me on Monday. It is 5 days later and the issue has not been resolved.

Dewet B's updateReviewer Update

29 Mar 2018, 14:21

Another week has passed without positive results.

Dewet B's update29 Mar 2018, 14:21

Reviewer Update

Another week has passed without positive results.