kR
keith R

1 reviews | Active since Feb 2015

10 Feb 2015, 11:14

Transfer from Nashua Mobile to Vodacom

I have been a Nashua Mobile customer for the last 17 years with a Vodacom no ***. In fact i was a Platinum customer. In November i was informed that Nashua Mobile was closing and that my account would be transferred directly to Vodacom. There were no instructions as to change of payment details, contract, etc. So i continued paying my account into the Nashua Mobile account. In fact, i was advised to do so by the Vodacom branch in Welkom. <br> In January I received sms's and automated messages demanding payment. I have paid my account but nobody at Vodacom is helping me to sort out the mess which they are responsible for.<br> My number was suspended on Saturday. The Vodacom branch in Welkom is trying their best to solve my problem but it seems even they are having to deal with voice robots who convey the messages of their masters and cannot listen to the customer.<br>

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Replies (1)
Vodacom
Vodacom's reply10 Feb 2015, 14:22
Official
Hello kido13,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team