Transfer and upgrade struggle

<p>I have been with Vodacom for 14years and I am utterly dissappointed today. </p> <p>I recently transferred my account from my parents name on to my own..I got the forms and went to Vodacom in Greenacres to hand them in I was told it would take 5 working days..two days later I received and sms saying it has been approved. I went back the following day and was told it is not yet transferred onto the new system it would take another 48hours..I went back two days later and it was still not in my name. The following week I went back and it had been successfully transferred onto the new system. BUT I could still not upgrade because the upgrade date had been removed and the transfer date was used as the starting date of my contract, however my contract had not been renewed. I was told this would take another 24hours. I went back today and still no success. I received a ref number and was told to come back next week. How can this take me 6visits to the vodacom shop amd still no success?? Unacceptable. I am so disappointed. </p> <p>The staff were very friendly and helpful as I could see that the fault was not with them but with the transfer department. </p>