Train Your Staff Better

Well i never intend getting your attention here but since i have been ignored then i should let the community know how excellent staff you on product knowledge, well i booked my Apple Iphone 6 at the West Street repair Centre on the 2-11-2015 9:20am , phone was sent to old Fort branch and from there to Advanced Repair Centre , I called *** on Friday 6-11-2015 to see the process of it and the interesting agent who took my call was funny, i asked her can i have the report of what was done so she advised me that they just did a software update, and i asked her, and what about the silent switch on the left hand side of the phone and she tell me yes the software upgrade sorted it out Now i said to her are you sure cause that's a manual repair not software related and she insisted so i said OK the phone reached Durban Old Fort Branch Monday morning at 9:25am i called and asked the sale person there to check the unit in detail & what to check before i fetch and waste my time and then she did and advised me that the silent switch is still loose so i made her book it in and when i saw repair status i seen a tech is currently busy testing i don't have time for all this