Trail of incompetence events- Vodacom FIbre

Trail of incompetence events: 26/02/ 2020: SO***- order confirmation received. All my details were provided. Since I had a cellphone contract my details wee there.

***. Quietness that was scary on my side.

6/03/2020: 199765- called was told the router was returned back to the warehouse as they could not confirm my address as my cell phone was incorrect. The lady who helped me started telling me that there is no fibre in my area therefore should get a mobile router and insisted that there is as I have confirmed and by I know for sure.

SR***- service request filed as the follow up on the previous on the previous one. Only to be told nothing was done and the consultant has to re-order the router

Fibre team came in and install the fibre and left. Fibre installed no router.

16/03/2020- Router finally delivered ( Woooraa, that lasted for 20 minutes when we realized the router is not configured to my name). 16/03/2020- SR*** another service request lodged. The consultant was helpful and he phoned the next day to get all information required from my side ( Thank you) 17-18/ 03/2020 I have phoned and written e-mail but nothing. 19/03/2020- still waiting for configuration.