Tragic Communication with Vodacom
It seems that I need my own dedicated website just to lodge complaints against Vodacom as the level of bad service and incompetence seems to be never ending.
Here is how the events unfold:
1. Vodacom cuts off my sim card whilst I am abroad, financially stranding me as all my services are linked to my Vodacom number, this happened without warning.
2. Spend several hours and several hundred Rands trying to communicate with Vodacom from abroad, this is futile and I turn to Hello Peter.
3. A day later I get an email from Vodacom assuring me that after I send them the required information they will assist me.
4. 10 minutes later, I send several documents, account numbers, billing numbers, etc... All the information they required.
5. Fast forward 5 days later and no response from Vodacom, I am still without my SA sim card and still unable to transact. Absolutely ********** service yet again from Vodacom.
Final step, keep posting to Hello Peter with the hopes that someday this could get sorted out.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
