Tower Problem / Smithfield, Free Stare

Ongoing signal problems for months but in last few days the signal comes and goes the whole time. We can't use mobile data or 4G as the signal is too weak, phone calls get dropped. Despite numerous complaints from a number of subscribers nothing gets done. Unfortunately we have a contract with Vodacom but Vodacom is NOT providing the service that we took a contract for, on top of that after only having the contract for 6 months our installment was increased by 12%! Yet Vodacom brags about an average increase of 4.5%!!! The increases are supposedly to cover amongst other things "maintenance to signal towers, back up batteries" etc but nothing is being done about the faulty tower here. A neighboring town hasn't had signal for 2 months as the tower was vandalised and Vodacom does not know when the problem will be rectified yet Vodacom takes our money!

We are unable to work online, what about emergencies? I for one am moving all our families prepaid over to MTN and if Vodacom does not fix this issue we will cancel the contract AT YOUR COST as you CANNOT provide the service we took a contract for.

Vodacom USED to have good service back in the day but I honestly cannot say that now.