NM
Natasha M
1 reviews | Active since Mar 2010
16 Jan 2024, 10:58
Tower Outage - Vodacom
Good day The Vodacom tower near our farm has been down since 24 December. After numerous reports of no reception in the area by various account holders, nothing has been done up to today - 16 January 2024.
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Replies (3)
Vodacom's replyOfficial
16 Jan 2024, 12:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Jan 2024, 12:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Jan 2024, 14:38Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Jan 2024, 14:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
NM
Natasha M's updateReviewer Update
16 Jan 2024, 15:16I would like a refund for the time we had no service and that is on 4 accounts!
NM
Natasha M's update16 Jan 2024, 15:16
Reviewer Update
I would like a refund for the time we had no service and that is on 4 accounts!