TOTALLY *********** VODACOM

To give Vodacom 1 star at this stage is seriously too much. I changed banks, the debit order went off my old account, gave them my new banking details. However I had to do a eft for the current balance owing. I called their customer service as I tried to add them as a beneficiary on my banking app but would not take my Vodacom account number. To the advi*****t of one of the consultants they said I must pay Vodapay, which I did plus penalties. This was on the 4th, I called them the next day to hear if the payment had come through, no nothing, I called the next day, still nothing (after spending 3+ hours on the phone with them) called them every day, sent countless proof of payments to 2 different email addresses, no they will sort it out!! IT HAS NOT BEEN SORTED OUT. They are still saying I am in arrears! On my Vodapay app the money is there, and you can see its there!! Now today they are saying that I am outstanding this amount of *** I am sorry they do not know what the hell they are doing at Vodacom. WAKE UP VODACOM!!!